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Customer-centric, not organization-centric
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Category: Government

Low value content is destroying your website

2008-08-03

Experts and organizations losing trust

2008-07-06

What is the role of government on the Web? Part 3 of 3

2008-06-22

What is the role of government on the Web? Part 2 of 3

2008-06-15

What is the role of government on the Web? Part 1 of 3

2008-06-08

The new web communicator

2008-04-06

Great websites do, not say

2008-01-12

Government website survey: from organization-centric to citizen-centric

2007-10-21

Government websites must focus

2007-10-14

Local government: local tasks made easy

2007-10-07

  • Customer Carewords

    Customer Carewords

    Customer Carewords is a unique voting technique that allows your customers to tell you in precise, statistical terms what really matters to them when they arrive at your website.
  • Recent Posts

    • No such thing as a free toilet
    • The importance of getting to the point
    • Help those who want to help themselves
    • If your customer falls in the forest of your website
    • Speed on the Web
    • How to create clear web navigation menus
    • How to write a great web link
    • You Should Follow Me on Twitter
    • Links are New Yorkers (Writing great web links)
    • Confusing menus and links: the web’s biggest challenge
  • Categories

    • Customer Centric (48)
    • Customer Carewords (Web Content) (31)
    • Task Management (27)
    • Simplicity (17)
    • Getting Found (14)
    • Intranets (13)
    • Easy Navigation (12)
    • Uncategorized (11)
    • Government (10)
    • Ecommerce (9)
    • Organization Centric (7)
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