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Customer-centric, not organization-centric
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Archive: April 2007

Confessions of a lurker

2007-04-30

5 key characteristics of web brands

2007-04-29

Papers’ Web Hopes Dim a Bit

2007-04-23

The problem of dirty data

2007-04-22

Networks: Special report: Forbes

2007-04-20

Q&A with Best Buy CEO Brad Anderson

2007-04-18

Observation for customer centric self-service

2007-04-15

Why simplicity is essential to web design

2007-04-15

Crowd clout, crowdsourcing: customer power

2007-04-13

Keeping Up With the Web’s New Lingo

2007-04-13

Senior managers should use, not just support, the intranet

2007-04-12

The simplicity-complexity trade-off

2007-04-12

Activating customers key to success

2007-04-11

Does complexity sell?

2007-04-09

Learning to love the stranger

2007-04-09

We read *more* on the web

2007-04-02

  • Customer Carewords

    Customer Carewords

    Customer Carewords is a unique voting technique that allows your customers to tell you in precise, statistical terms what really matters to them when they arrive at your website.

  • Recent Posts

    • No such thing as a free toilet
    • The importance of getting to the point
    • Help those who want to help themselves
    • If your customer falls in the forest of your website
    • Speed on the Web
    • How to create clear web navigation menus
    • How to write a great web link
    • You Should Follow Me on Twitter
    • Links are New Yorkers (Writing great web links)
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  • Categories

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