Category: Customer Centric

If your customer falls in the forest of your website

2009-11-29

Speed on the Web

2009-11-22

You Should Follow Me on Twitter

2009-11-01

Confusing menus and links: the web’s biggest challenge

2009-10-18

The ‘search, compare, verify’ generation

2009-10-11

Surviving information-seeking sickness

2009-10-04

The real difference between Google and Yahoo

2009-08-16

Nobody cares about your website

2009-08-09

Web turns marketing and communications on its head

2009-07-20

Secrecy versus openness in communication

2009-06-28

Is fear-mongering and fantasizing still effective?

2009-05-10

Removing poor quality content increases customer satisfaction

2009-03-15

Time for marketers to stop treating customers like fools

2009-02-01

The customer is in charge

2008-11-29

How reliable is your customer feedback?

2008-11-09

How to market to the information-rich

2008-09-21

Web 2.0 is about giving up some control

2008-09-05

Too close to your website, too far from your customers

2008-08-24

Google marketing: Every millisecond counts

2008-07-20

Selfish, mean, impatient customers

2008-07-13

Experts and organizations losing trust

2008-07-06

The power of averaged intelligence

2008-04-27

Expert or amateur? Both

2008-04-13

The new web communicator

2008-04-06

Web customer-centricity: save time and money

2008-03-02

Some customers are not worth caring about

2008-02-17

How I came to love Ryanair

2008-02-10

Is the organization the enemy of the customer?

2008-02-03

Web professional: Are you ready to serve?

2008-01-27

Thinking Web, not website

2007-11-25

Web customer rejects silo mentality

2007-11-18

Web ecosystem: rise of the grudger customer

2007-11-11

Honest marketing works on the Web

2007-10-28

Web changes nature of the organization

2007-06-17

Confessions of a lurker

2007-04-30

5 key characteristics of web brands

2007-04-29

Networks: Special report: Forbes

2007-04-20

Q&A with Best Buy CEO Brad Anderson

2007-04-18

Observation for customer centric self-service

2007-04-15

Crowd clout, crowdsourcing: customer power

2007-04-13

Senior managers should use, not just support, the intranet

2007-04-12

Activating customers key to success

2007-04-11

Learning to love the stranger

2007-04-09

Web facilitates wisdom of crowds

2007-03-31

Invasion of the Web Amateurs

2007-03-29

Video interview with Gerry McGovern on customer-centric approach

2007-03-26

Customer power driven by the Web

2007-03-25

Easy to use: Why the Web demands simplicity

2007-03-16