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Customer-centric, not organization-centric
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Category: Intranets

Intranet offers bright future for internal communicators

2009-06-21

How to manage an intranet

2008-12-14

Low value content is destroying your website

2008-08-03

Fixing appalling intranet search

2008-05-16

Intranets are not information dumps

2008-05-10

Google is good but it’s not God

2008-03-16

Finding people: top task on the Web

2008-03-08

Web customer rejects silo mentality

2007-11-18

Intranet personalization: does it work?

2007-09-09

Intranet managers, don’t lose hope

2007-08-31

Intranets: getting senior management’s attention

2007-08-26

Intranets: what staff really want

2007-08-19

Senior managers should use, not just support, the intranet

2007-04-12

  • Customer Carewords

    Customer Carewords

    Customer Carewords is a unique voting technique that allows your customers to tell you in precise, statistical terms what really matters to them when they arrive at your website.

  • Recent Posts

    • No such thing as a free toilet
    • The importance of getting to the point
    • Help those who want to help themselves
    • If your customer falls in the forest of your website
    • Speed on the Web
    • How to create clear web navigation menus
    • How to write a great web link
    • You Should Follow Me on Twitter
    • Links are New Yorkers (Writing great web links)
    • Confusing menus and links: the web’s biggest challenge

  • Categories

    • Customer Centric (48)
    • Customer Carewords (Web Content) (31)
    • Task Management (27)
    • Simplicity (17)
    • Getting Found (14)
    • Intranets (13)
    • Easy Navigation (12)
    • Uncategorized (11)
    • Government (10)
    • Ecommerce (9)
    • Organization Centric (7)
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